How Much Does It Cost to Hire a Managed IT Services Company?

Ronan Short
January 25, 2024

Curious about the cost of hiring a Managed IT Services company in Ireland? Understanding these expenses can be a complex task. In Ireland, Managed IT services typically range in cost, reflecting the diverse market and service options available.

This blog post provides an in-depth guide to the various factors that influence these costs in the Irish landscape, along with a look at different pricing models. The goal is to assist you in making a well-informed financial decision for your IT needs.

Stay connected to discover that the ideal IT solution in Ireland might be more budget-friendly than you expect!

Key Takeaways

  • The cost of hiring a Managed IT services company is influenced by factors such as the number of employees and devices, the length of the service-level agreement, and specific service requirements.
  • Pricing models for Managed IT services include Per-Device Pricing, Per-User Pricing, and Tiered Pricing. Each model offers different benefits and allows businesses to choose the pricing structure that best suits their needs.
  • When considering the cost of hiring a Managed IT services company, businesses should also take into account factors such as the service time required and the specific service offerings provided by the provider.

Factors Impacting Managed IT Services Cost

The cost of hiring a Managed IT services company is determined by several factors, including the number of employees and/or users, the number of devices, the number of locations, the length and type of service-level agreement (SLA), whether it's co-managed or fully managed IT services, and the data backups and storage required.

Number of Employees and/or Users

The number of employees and users significantly influences the cost of hiring a managed IT services company. For instance, if an average managed IT service costs between €93-€140 per person per month in Ireland, this can give you an idea of the potential expenses required for such services at scale. Similarly, expect higher fees for fully hosted services, starting around €280 or more per user per month, depending on complexity.

Number of Devices

The number of devices your business uses can impact the cost of hiring a managed IT services company. Each device requires maintenance, updates, and security measures to ensure optimal performance and protection against cyber threats.

The more devices you have, the more time and resources it will take for the IT service provider to manage them effectively. This can result in higher costs for your business. It's important to consider not only the number of devices currently in use but also any potential growth or expansion plans when determining your budget for managed IT services.

In addition, having a larger number of devices means there is a greater need for ongoing support and troubleshooting. More devices may lead to increased complexity in managing your IT infrastructure, which could require additional expertise from the service provider.

It's crucial to discuss with potential providers how they handle multiple devices and if they have experience working with businesses that have similar device requirements as yours.

Number of Locations

Managed IT service pricing can also be influenced by the number of locations your business has. If your company operates across multiple locations, it may require additional resources and support to effectively manage and maintain the IT infrastructure in each location.

This increased complexity can impact the cost of managed IT services, as more time and effort may be needed to ensure seamless operations across all sites. Therefore, businesses with a larger number of locations should expect higher costs for managed IT services compared to those with fewer locations.

It's important to consider this factor when budgeting for outsourced IT support and determining the overall cost of hiring a managed IT services company.

Length & Type of Service-Level Agreement (SLA)

The length and type of Service-Level Agreement (SLA) can have an impact on the cost of hiring a Managed IT services company. A Service-Level Agreement is a contract that outlines the level of service and support that will be provided by the provider.

The length of the agreement refers to how long the contract will be in effect, whether it is monthly, yearly, or longer-term. The type of SLA refers to the specific services that are included in the agreement.

For example, some agreements may include 24/7 technical support, while others may only provide support during business hours. These factors can affect the overall cost, as more extensive and longer-term agreements typically come with higher price tags.

Co-Managed or Fully Managed IT Services

When it comes to managing your IT services, you have the option of choosing between co-managed or fully managed services. Co-managed IT services involve a partnership where you work alongside an external provider to handle certain aspects of your IT infrastructure.

On the other hand, fully managed IT services take on the responsibility of overseeing and maintaining your entire IT system. The choice between these two options depends on factors such as your company's size, the complexity of your IT needs, and your budget.

Co-managed services allow you to maintain control while receiving expert guidance and assistance from professionals. Fully managed services provide comprehensive support and maintenance, allowing you to focus on running your business without worrying about technical issues.

Data Backups & Storage

Data backups and storage are crucial components of managed IT services. Ensuring that your business's data is securely backed up and easily accessible is vital for maintaining smooth operations and protecting against data loss.

Managed IT service providers offer reliable backup solutions, both on-site and off-site, to safeguard your valuable information. These backups include regular scheduled backups as well as real-time replication of data to minimise any potential downtime or loss in the event of a system failure or disaster.

With managed IT services, you can rest assured knowing that your critical data is protected and readily available whenever you need it.

Common Pricing Models for Managed IT Services

There are three common pricing models for Managed IT Services: Per-Device Pricing, Per-User Pricing, and Tiered Pricing.

Per-Device pricing is one of the most common pricing models adopted by managed IT services companies. As the name suggests, under this model, the cost is determined based on the number of devices that require support and management.

Here's how this model usually breaks down:

Per-Device Pricing

    • 1-10 Devices: €93-€140 per device
    • 11-50 Devices: €70-€116 per device
    • 51+ Devices: €47-€93 per device

Per-User Pricing

    • Costs range from €93 to €140 per person per month. For fully hosted services with more advanced offerings, costs could be around €280 or more per user per month.

Tiered Pricing

    • Offers different levels of service for various budgets.

Please note that these are just estimated costs, and the actual cost can vary based on factors such as the specific services required for each device, the service time required, the complexity of the IT environment, and so on.

One of the benefits of this model is that it allows for predictable monthly expenses. You know upfront how much you'll be paying each month based on the number of devices in your business that require support.

Remember, however, that quality and the range of services provided should always be considered along with the pricing. Managed IT services providers can offer a range of services, including advanced security, which is a critical requirement in today's digital business environment.

Considerations for IT Service Pricing

When determining the cost of hiring a Managed IT services company, there are several important factors to consider. From the specific services required to the level of support needed, these considerations play a significant role in pricing.

To understand more about what goes into calculating the cost of managed IT services and how it can impact your business, continue reading.

Service Time Required

Managed IT service providers offer different levels of service time based on the specific needs and requirements of your business. The amount of service time required can depend on factors such as the complexity of your IT infrastructure, the size of your organisation, and the level of support you need.

Whether it's ongoing maintenance, troubleshooting issues, or implementing new technology solutions, a managed IT services company will allocate the necessary time to ensure smooth operations and minimise downtime.

By having experts handle your IT needs, you can focus on running your business efficiently without worrying about managing technical issues yourself.

Specific Service Offerings

Managed IT services companies offer a wide range of specific service offerings to meet the unique needs and requirements of businesses. Some of these offerings include:

  • Network monitoring and management
  • Hardware and software installation and maintenance
  • Data backup and disaster recovery
  • Cloud computing services
  • Cybersecurity solutions, including firewall management and antivirus protection
  • Help desk support for end - users
  • IT consulting and strategic planning
  • VoIP phone system setup and support
  • Mobile device management
  • Vendor management for third - party software and hardware suppliers

Break/Fix vs. Managed Services Pricing

When it comes to pricing, there are two main options to consider: break/fix and managed services. Break/fix pricing relies on a reactive approach, where you only pay for IT support when something goes wrong. On the other hand, managed services pricing offers proactive and ongoing support for a set monthly fee. With break/fix, costs can be unpredictable and add up quickly, especially if you experience multiple issues or downtime. Managed services provide a more predictable cost structure that includes regular maintenance and monitoring to prevent problems before they occur. This can help save your business time, money, and productivity in the long run.

It's important to remember that while a break/fix may seem like a cheaper option upfront, the costs can add up with each incident requiring resolution. In contrast, managed services often offer a comprehensive package of IT support solutions at a fixed monthly rate. This means you have access to ongoing assistance without worrying about unexpected fees or budgeting for costly repairs when something breaks down.

By opting for managed services pricing, businesses can benefit from continuous monitoring and proactive maintenance that keeps systems running smoothly. This helps minimise downtime and maximise productivity by addressing potential issues before they become major problems.

Overall, when comparing break/fix vs. managed services pricing models, it is clear that investing in managed services provides not only cost savings but also peace of mind knowing that your IT infrastructure is being proactively maintained year-round by experienced professionals.

Onboarding Fees

Onboarding fees are an important consideration when hiring a managed IT services company. These fees cover the initial setup and transition process to ensure a smooth and efficient integration of IT services into your business operations.

Although onboarding fees can vary, they typically range from €465 to €4,650., depending on factors such as the size of your organisation and the complexity of your IT systems. It's important to view these fees as an investment in establishing a strong foundation for ongoing IT support and maintenance.

Proper onboarding ensures that your managed IT services provider fully understands your unique needs and can effectively meet them going forward without any disruptions or delays.

Ongoing and Proactive Support

With ongoing and proactive support, a managed IT service provider ensures your IT systems run smoothly. Their team of experts will monitor your systems 24/7 to detect and resolve any issues before they impact your business. They offer regular maintenance and updates to keep your technology up-to-date and secure. Also, their proactive approach means they anticipate potential problems and address them proactively, preventing costly downtime. With their ongoing support, you can focus on your core business while we take care of your IT needs.

Security Controls

Managed IT services include robust security controls to protect your business from potential threats. They understand the importance of safeguarding your data and ensure that comprehensive security measures are in place.

With advanced firewall protection, encrypted communications, and real-time threat monitoring, they can proactively detect and combat any potential risks. Managed IT service providers also conduct regular vulnerability assessments and implement necessary patches and updates to keep your systems secure.

Rest assured that with managed IT services, you can focus on running your business while the team handles all aspects of cybersecurity for you.

Leased Hardware

When it comes to managed IT services, one key consideration is whether or not leased hardware is included in the package. Leasing hardware can be a cost-effective option for businesses, as it allows them to access the latest technology without the high upfront costs of purchasing equipment outright.

Instead, businesses pay a monthly fee to lease the necessary hardware from their service provider. This can include everything from servers and networking equipment to computers and printers.

Not only does this help with budgeting, but it also ensures that businesses have access to reliable and up-to-date technology that meets their needs. Leased hardware is just one aspect of managed IT services that can contribute to the overall cost, so it's important for business owners to consider how important this element is for their specific requirements.

Managed IT service providers offer a variety of options when it comes to leased hardware, allowing businesses to choose the level of equipment they need based on factors such as size and industry-specific demands.

By including leased hardware in their service offerings, these providers can deliver comprehensive solutions that meet all of a business's technology needs under one convenient contract.

On-Site and Off-Site Backup

Backing up your data is crucial for protecting your business from potential data loss. With on-site and off-site backup solutions, you can ensure the safety and security of your important files.

On-site backup involves storing copies of your data in a separate location within your premises, such as an external hard drive or a server. This provides quick access to your backups and reduces downtime in case of any emergencies or system failures.

Off-site backup, on the other hand, involves storing copies of your data at a remote location, either through cloud services or physical storage facilities. This adds an extra layer of protection against natural disasters or physical damage that may occur at your primary site.

Implementing both options gives you added peace of mind, knowing that even if one backup fails, you have another copy stored securely elsewhere.

Keep in mind that the cost associated with on-site and off-site backups will vary depending on factors such as the amount of data being backed up and the frequency of backups required.


The cost of hiring a Managed IT services company can vary based on factors such as the number of employees and devices, the length of the service-level agreement, and specific service requirements.

It is important for businesses to carefully consider their needs and budget when selecting a provider. While there may be an initial investment, the value and benefits provided by managed IT services can outweigh the cost in terms of improved efficiency, enhanced security, and peace of mind for business owners.

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Frequently Asked Questions

What factors determine the cost of hiring a Managed IT services company?

The cost of hiring a Managed IT services company can vary depending on factors such as the size and complexity of your organisation, the specific services you require, and the level of support needed.

Are there any additional costs associated with hiring a Managed IT services company?

In addition to the base cost for their services, there may be additional costs involved, such as hardware or software upgrades, licensing fees, or any necessary equipment purchases.

Can I negotiate pricing with a Managed IT services company?

Some Managed IT services companies may be open to negotiating pricing based on your specific needs and budget. It is worth discussing your requirements with potential providers to see if they offer any flexibility in their pricing structure.

Is it more cost-effective to hire a Managed IT services company compared to having an in-house IT team?

The cost-effectiveness of hiring a Managed IT services company versus having an in-house team depends on various factors. While outsourcing can often provide significant savings in terms of personnel costs and infrastructure expenses, it is important to evaluate your specific needs and consider all associated costs before making a decision.

What measures do Managed IT services companies take to ensure data security?

Managed IT services companies prioritise data security and typically use multiple strategies. These include regular system and security audits, firewalls, intrusion detection systems, encrypted communications, regular backups, and providing staff training on cybersecurity best practises.

What is the onboarding process like when hiring a Managed IT services company?

The onboarding process usually begins with an IT assessment to understand the existing infrastructure, applications, and potential vulnerabilities. Following this, the service provider will recommend solutions, establish communication protocols, and then integrate their services into your operations, ensuring a smooth transition and minimal disruptions.

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*FYI, parts of this blog post were drafted by artificial technlogy. But rest assured, it's been thoroughly researched, edited, reviewed and me & my team.
Ronan Short
Founder @ IT Support 4U

Ronan Short, the founder of IT Support, is a trusted authority in the IT industry, passionate about providing top-tier tech support at IT Support. Dedicated to solving complex problems with simplified solutions, catering to all your SME IT needs with cost-effective solutions.