What Does an IT Support Technician Do?

Ronan Short
July 14, 2023

Are you puzzled about the intricate role of an IT Support Technician? With the broad range of responsibilities they hold, it's easy to get overwhelmed. But don't worry, we have dug deep into this field and unearthed important insights that will illuminate what exactly these tech gurus do at work.

From troubleshooting hardware issues to providing tech support for computer users, we'll lead you through each responsibility in simple terms anyone can understand.  So, get ready for a journey into the world of IT support? Let's go!

Key Takeaways

  • IT support technicians assist with computer setup and maintenance, including software installation, system updates, and regular backups.
  • They troubleshoot technical issues such as software glitches, hardware malfunctions, and network connectivity problems.
  • IT support technicians provide support to clients by helping them with their computer needs and resolving any technical difficulties they may encounter.

Role and Responsibilities of an IT Support Technician

An IT support technician's role involves assisting with computer setup and maintenance, troubleshooting technical issues, and providing support to clients.

Assisting with computer setup and maintenance

Ensuring that your computers are properly set up and maintained is part of the essential services we provide as IT support technicians.

  1. We help with unpacking and setting up new computer systems or gadgets at home.
  2. We make sure all necessary software, including antivirus protection and firewalls, is installed for optimal performance.
  3. We assist in configuring your computer to connect to the internet and local area networks.
  4. Regularly updating system software is crucial; we ensure your systems stay updated to ward off hackers and viruses.
  5. Backups are vital in case of system failures; we manage regular backup schedules for your data security.
  6. Basic maintenance tasks such as disc cleaning, defragmentation, and dusting off internal components become our responsibility.
  7. Identifying hardware issues early on can save a lot of trouble; we regularly inspect your devices for any potential problems.
  8. We also handle minor local area network issues, dealing with TCP/IP and DHCP configurations if required.

Troubleshooting technical issues

When technical issues arise, IT support technicians are responsible for resolving them promptly and efficiently. They have the skills and knowledge to tackle a wide range of problems, including software glitches, hardware malfunctions, and network connectivity issues

By diagnosing the root cause of these issues, they can implement effective solutions to get computer systems up and running smoothly again. Whether it's troubleshooting a slow internet connection or fixing a crashing application, IT support technicians are the go-to experts for resolving technical difficulties.

Providing support to clients

We support clients by helping them with their computer needs. We assist them in setting up and maintaining their devices, as well as troubleshooting any technical issues they may encounter.

Our goal is to ensure that our clients have a smooth and seamless experience with their IT systems. Whether it's resolving software or hardware problems, we are here to help. With our expertise and knowledge, we provide reliable support through various channels, ensuring that our clients can rely on us whenever they need assistance.

Work Environment and Education Requirements

IT Support Technicians can work in a variety of environments, including corporate offices, IT service companies, educational institutions, and government agencies. To become an IT Support Technician, individuals typically need to have at least a high school diploma or equivalent qualification.

However, many employers prefer candidates with additional certifications or degrees in information technology or related fields.

Where do IT Support Technicians work?

IT Support Technicians work in a wide range of settings, including businesses, government agencies, educational institutions, and healthcare facilities. Whether it's a small company with just a few employees or a large organization with hundreds of users, IT support technicians are needed to help ensure smooth operation of computer systems.

They can be found working in offices, computer labs, call centers, or even on-site at client locations. Regardless of the specific setting, their main goal is to provide technical assistance and support to computer users whenever they encounter issues with hardware or software.

Education and qualifications needed

To become an IT support technician, you need to meet certain education and qualification requirements. Here are the key factors to consider:

  1. Relevant degree or certification: Obtaining a bachelor's degree in computer science, information technology, or a related field can provide a strong foundation for this role. Additionally, certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) can enhance your skills and credibility.
  2. Technical knowledge and skills: Being proficient in various operating systems, network protocols, hardware components, and software applications is essential. Familiarity with troubleshooting techniques and diagnostic tools is also crucial.
  3. Problem-solving abilities: As an IT support technician, you should possess excellent problem-solving skills to diagnose and resolve technical issues efficiently. This involves analysing symptoms, investigating root causes, and implementing appropriate solutions.
  4. Communication skills: Clear communication is vital when assisting computer users with their technical concerns. You must be able to explain complex concepts in a user-friendly manner and effectively communicate resolutions through different support channels.
  5. Customer service orientation: Providing exceptional customer service is paramount in this role. Understanding clients' needs, showing empathy towards their difficulties, and maintaining a professional demeanour are essential attributes.

Salary and Career Progression

The average salary range for IT support technicians in Ireland is around €35,644 per year.

Average salary range

We understand that one of the significant considerations when considering a career as an IT support technician is the salary range. Here's an overview of what you could expect to earn in the field:

Level of Experience: Salary Range

Entry Level: €18,000 to €25,000

Mid Level: €25,000 to €35,000

Senior Level: €35,000 to €40,000

Note that these figures are approximate, and the actual salary can vary depending on the specific employer, your location, and the industry in which you work. Also, these figures do not take into account potential bonuses, profit sharing, or other forms of compensation that might be available. Keep in mind that with experience and further qualifications, IT support technicians can progress further in their careers and earn a higher salary.

Opportunities for career advancement

IT support technicians have many opportunities for career advancement. With the right skills and experience, they can move up the ladder to higher-level positions within their organisation.

They may become IT support engineers, technical support specialists, or even IT managers. Additionally, gaining certifications in specific areas of IT can open doors to better job prospects and higher salaries.

The field of information technology is constantly evolving, providing ongoing learning and development opportunities for those looking to advance their careers in IT support.


In conclusion, an IT support technician plays a vital role in assisting computer users with setup, maintenance, and troubleshooting. They are responsible for diagnosing and resolving technical issues on an enterprise level while providing support to clients through various channels.

With their expertise in software, hardware, and applications, they ensure the smooth operation of IT systems and play a critical role in implementing new systems and upgrading current ones.

Overall, their contributions are essential to keeping technology running smoothly for businesses and individuals alike. So, if you are in Ireland and need IT support, contact IT Support 4U today to learn how we can help keep your technology running smoothly.

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Frequently Asked Questions

What is the role of an IT support technician?

An IT support technician is responsible for providing technical assistance and troubleshooting issues related to computer systems, software, networks, and hardware. They help diagnose problems, offer solutions, and ensure the smooth operation of technology within an organisation.

What skills are required to become an IT support technician?

To excel as an IT support technician, you should have a strong understanding of computer systems and networks. Essential skills include troubleshooting abilities, knowledge of operating systems and software applications, good communication skills, and the ability to work efficiently under pressure.

How does an IT support technician assist in resolving technical issues?

An IT support technician assists in resolving technical issues by analysing the problems reported by users or detected through monitoring systems. They troubleshoot the issue using their expertise in various technologies and employ diagnostic tools to identify the root cause before implementing appropriate solutions.

Can an IT support technician provide remote assistance?

Yes! An IT support technician can often provide remote assistance by accessing user devices or servers remotely using specialised software tools. This allows them to troubleshoot issues without being physically present at the location where the problem occurs, saving time and resources.

What is the difference between IT support and IT technicians?

IT support primarily focuses on assisting users with their technical issues and ensuring the smooth operation of computer systems. On the other hand, an IT technician often has a more hands-on role, dealing with the physical aspects of IT infrastructure, such as installing hardware and troubleshooting network issues.

Is being an IT technician stressful?

The role of an IT technician can be stressful at times due to the need to solve complex technical issues under time constraints. However, it can also be rewarding and engaging for those who enjoy problem-solving and working with technology.

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*FYI, parts of this blog post were drafted by artificial technlogy. But rest assured, it's been thoroughly researched, edited, reviewed and me & my team.
Ronan Short
Founder @ IT Support 4U

Ronan Short, the founder of IT Support, is a trusted authority in the IT industry, passionate about providing top-tier tech support at IT Support. Dedicated to solving complex problems with simplified solutions, catering to all your SME IT needs with cost-effective solutions.